WHAT YOU NEED

IT Service Management

Delivering an IT service with ever shrinking budgets and a business that always wants more is creating more challenges than ever. Our Service management allows client’s IT organization to become more effective by creating the time to focus on strategy and projects. OrbIS IT Service Management offering is an ITIL based, strategic approach for designing, delivering, managing and improving the way information technology (IT) is used within the client’s organization. OrbIS can remotely manage the services allowing OrbIS to become a virtual member of the client’s IT Service team and delivering services round the clock at a very competitive cost reducing overhead to the clients.

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IT Service Management solutions need to be flexible and configurable enough to precisely match the varying and quickly evolving IT requirements for the business ITSM users. Any ITSM solution should be able to provide focus on 

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• Customer requirements, customer service and SLA Management

• Strong support for self-service

• Availability both on web and desktop platforms

OrbIS can help design and implement  solutions that best fits the customers requirements.